Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

The European company’s different workplace culture and development make it a refreshingly different UCaaS option for anyone in the market.

With a new contact center platform as its foundation, Avaya is headed toward public cloud and on-prem deployments while ...

Melissa is a recognized expert on VOIP, Cloud Phone System, and Contact Center at Swartz Consulting, LLC. She offers completely independent and unbiased technology consulting to guide clients in ...

David Spears is the Global Director for Microsoft Cloud Solutions at Tata Communications and has been pioneering Microsoft services for the last 20+ years. He has owned and operated his own business ...