Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.
Luware, a provider of Microsoft-native customer service solutions, today introduced the Luware NimbusOne client for its contact center platform Luware Nimbus. Luware also announced that Microsoft has ...
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
An MIT Technology Review webcast featuring Arun Chandra, NiCE COOMost organizations can launch an agentic AI pilot. Scaling it across the enterprise is a different challenge entirely. Watch 'Scaling ...
Top 10 AI for CX customer storiesSee how 10 global enterprises, including Toyota, Bosch, Hyatt, and Henkel, are putting AI into production to improve customer experience, increase efficiency, and ...
The orchestration advantage: why platform architecture determines whether CX AI scalesFragmentation rarely begins with one bad technology decision. It accumulates as each team solves a local problem - ...
Artificial intelligence is fundamentally reshaping brand loyalty, and the 18th annual Brand Keys Loyalty Leaders List identifies the brands capitalizing on this shift. The 2026 rankings reveal ...
Becausal, a provider of causal purchase intelligence, has partnered with Above Data, providers of the infrastructure layer connecting data providers with artificial intelligence-assisted marketing and ...
A while back, the head of customer experience at a consumer lender told us he thought his lender's phone system had broken because call center volume had dropped to practically zero. Nothing was ...
Three pricing models are running in the artificial intelligence customer support market right now. The oldest is per-seat, a flat monthly fee per agent, the model on which Zendesk and Freshdesk built ...
FinTurk, providers of a CRM built specifically for financial advisors, has launched PortfolioSolver and Vigil, two platform capabilities to help registered investment advisors (RIAs) manage portfolios ...
Artificial intelligence is beginning to change the relationship between business growth and customer service hiring, Forrester Research notes in a new report. The research also challenges the ...
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