From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

As much as agentic AI promises to make our lives easier, delegating tasks and errands is certainly not new. Even in our ...

As a key sponsor of Gartner’s Data & Analytics Summit 2025, Ververica showcased how their real-time AI capabilities can transform data into useful insights. The Gartner Data & Analytics Summit ...

This launch sets the stage for the company's upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver ...

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

Economic pressures often expose the weaknesses of fragmented technology systems. Cross-functional approaches with technology ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics.

Leading enterprise firms and SaaS providers now recognize that measuring CX requires a 360° lens and real-time insight. They ...