Earlier this year, Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free ...

Airlines across the U.S. have sparked different reactions in recent days. American Airlines was praised for reinstating a ...

Southwest Airlines has unveiled new baggage fee charges after allowing up to two free checked bags for decades. Here's what it will mean for Southwest fliers.

Less than 24 hours before it goes into effect, details of Southwest Airlines' new pricing structure have started to emerge.

"Our Employees have always been ... of unrivaled Customer Service with top-ranking operational performance," said Andrew Watterson, Chief Operating Officer at Southwest Airlines.

Consider the cases of Target and Southwest Airlines. In the past year ... For decades, passengers had a fresh chocolate chip cookie waiting on their seats, customer service was informal and helpful, ...

Last month, Southwest ... to customer feedback. Before making the change to assigned seating – ending the open seating model that it had utilized for the past 50 years – Southwest Airlines ...

Sean Cudahy is an aviation reporter covering news about airlines, frequent flyer programs and consumer travel issues. The cards we feature here are from partners who compensate us when you are ...

Southwest Airlines recently announced that it would begin charging passengers for checked baggage starting May 28, 2025—a move that has sparked a strong reaction from customers ... to Southwest’s ...

attract new customer segments we don't compete for today and return to the levels of profitability that both we and our shareholders expect,” Southwest Airlines President Bob Jordan said in the ...