New Flyer commercial agreement -- Announced a 50-megawatt, 500-engine deal described as its largest yet in the segment. Gross margin -- Achieved a 17% positive gross margin in fiscal Q4 ended Dec. 31, ...

Oneida County has launched two new technology platforms for its 911 Center, one of which is an AI-powered non-emergency call handling system.

Medical Facilities Corporation ( DR:CA) Q4 2025 Earnings Call March 12, 2026 8:30 AM EDT Good morning, everyone. Welcome to Medical Facilities Corporation's 2025 Fourth Quarter and Year-End Results ...

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.

As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.

Bryant had pored over in his mission to overhaul how the U.S. military safeguards civilian life. Parents wept over their children’s bodies. Crushed desks and blood-stained backpacks poked through the ...

CHARLOTTE — Over a dozen hopeful concertgoers say they were scammed outside the Spectrum Center Saturday night after purchasing tickets for the Millennium Tour that didn’t exist.

Mission Control will be packed with experts, specialists and flight directors around-the-clock as NASA takes on its most ...

The Federal Communications Commission is weighing new rules aimed at bringing call center jobs back to the U.S. and improving customer service. FCC Chairman Brendan Carr said the commission plans to ...

Federal officials are reportedly planning to sell parts of the National Center for Atmospheric Research’s space weather program to a private, for-profit company, according to U.S. Rep Joe ...

Nancy Byun Riedel, the AIOC’s director, told SFGATE during a tour last month that the center is the only one of its kind at a U.S. airport. From the “roadways to the runways” it monitors everything ...

The proposed rule would require affected companies to disclose a customer service agent’s location and limit call volume from overseas contact centers, among other changes.