Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.
Luware, a provider of Microsoft-native customer service solutions, today introduced the Luware NimbusOne client for its contact center platform Luware Nimbus. Luware also announced that Microsoft has ...
Top 10 AI for CX customer storiesSee how 10 global enterprises, including Toyota, Bosch, Hyatt, and Henkel, are putting AI into production to improve customer experience, increase efficiency, and ...
An MIT Technology Review webcast featuring Arun Chandra, NiCE COOMost organizations can launch an agentic AI pilot. Scaling it across the enterprise is a different challenge entirely. Watch 'Scaling ...
The orchestration advantage: why platform architecture determines whether CX AI scalesFragmentation rarely begins with one bad technology decision. It accumulates as each team solves a local problem - ...
Artificial intelligence is fundamentally reshaping brand loyalty, and the 18th annual Brand Keys Loyalty Leaders List identifies the brands capitalizing on this shift. The 2026 rankings reveal ...
Three pricing models are running in the artificial intelligence customer support market right now. The oldest is per-seat, a flat monthly fee per agent, the model on which Zendesk and Freshdesk built ...
Consumers are using artificial intelligence for shopping more and more as time goes on. PYMNTS surveyed nearly 6,0000 consumers and more than 1,100 merchants for its June Global Digital Shopping Index ...
Columbia Bank prides itself on being "the business bank of choice" and "the easiest bank to do business with." Those concepts were challenged when the Tacoma, Wash.-based bank bought Pacific Premier ...
In a category-defining move, Clari and Salesloft announced plans to merge a year ago and executed on that plan in December 2025, creating a revenue powerhouse that connects the full revenue life cycle ...
Max Factory Group, a leading Italian retail chain with 48 stores across seven regions, integrated the Vonage Messages API via WhatsApp and Vonage Conversational Connect, a multichannel messaging ...
Following the bankruptcy declaration by Spirit Airlines in May and the subsequent selling of all its assets in bankruptcy court auctions to pay off its roughly $8.1 billion in debt, Google just bought ...
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