Automation Anywhere, a provider of agentic automation and orchestration, will acquire Boost.ai, a provider of conversational artificial intelligence. Financial terms of the deal were not disclosed.

Luware, a provider of Microsoft-native customer service solutions, today introduced the Luware NimbusOne client for its contact center platform Luware Nimbus. Luware also announced that Microsoft has ...

Top 10 AI for CX customer storiesSee how 10 global enterprises, including Toyota, Bosch, Hyatt, and Henkel, are putting AI into production to improve customer experience, increase efficiency, and ...

An MIT Technology Review webcast featuring Arun Chandra, NiCE COOMost organizations can launch an agentic AI pilot. Scaling it across the enterprise is a different challenge entirely. Watch 'Scaling ...

The orchestration advantage: why platform architecture determines whether CX AI scalesFragmentation rarely begins with one bad technology decision. It accumulates as each team solves a local problem - ...

TeamSupport is a complete customer support software solution designed for B2B technology and software companies. Our award-winning software simplifies collaboration and communication to help your ...

Liferay, a provider of digital experience platforms (DXPs), today launched the Liferay Content Marketing Platform (CMP), which gives marketing teams a unified place to plan campaign content, ...

Attentive, providers of an omnichannel marketing platform for retailers, apparel companies, and e-commerce companies, has updated its agentic artificial intelligence marketing solutions with Lifecycle ...

Wordly, a provider of artificial intelligence translation and captioning solutions, today launched Sponsor Logos, which enables event organizers to sell sponsor placement within their live translation ...

Smartly, an advertising technology company, has integrated LinkedIn Ads into its unified advertising platform, helping marketers personalize creative for professional audiences, accelerate video ...

Every few months, a new wave of artificial intelligence tools arrives with a quiet implication: Maybe you don't need your CRM anymore. That hasn't actually been true in practice, and now the two ...

"We did not get any inquiries from that campaign" is one of the more expensive sentences a sales team can say, and it is often wrong. The inquiries came in: someone typed a name and a number into a ...