Jabra, the world’s leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its ...

SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

“Times may be tough, but our State of UK Business Process Outsourcing report reveals a level of optimism we didn’t really ...

Sabio Distrupt single-day conference highlighted breakthrough implementations with AI applications in contact centres taking ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

The CCMA (Contact Centre Management Association) is set to announce the findings from its latest CCMA Benchmark, via an online seminar on Thursday 19 June. CCMA Benchmark is an annual temperature ...

Traditional application monitoring tools weren’t built for CX. They can tell you if a server goes down, or if an API is slow, but they won’t tell you if your chatbot has stopped responding, if a ...

What are you looking for? 147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and ...