Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

Explore CSA's AI Trustworthy Pledge, its four principles, and how a Zendesk case study demonstrates governance, privacy, and ...

Amazon Web Services is debuting Amazon Quick Suite, a new agentic AI platform that automates business tasks and connects data ...

Hackers have reportedly stolen more than two million government identification photos from Discord’s third-party support ...

When external SaaS providers or cloud services degrade or go down, engineers often find themselves wondering if the issue ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

Developers say they can do nearly any task a human can at a computer. Critics say they are incredibly dangerous.

Hackers targeted a third-party company that works with the popular messaging app in an effort to extort a ‘ransom,’ Discord ...

While Discord says its main platform wasn’t directly compromised, the incident raises serious privacy concerns. Around 70,000 Discord users may have had images of their government IDs stolen, ...

Discord had a data breach back on September 20th, via an outsourced support contractor. It seems it was a Zendesk instance ...

This month, Amazon issued its new agentic platform, Quick Suite, a collection of AI tools that analyze and gather data from ...

AWS outage takes down California’s eFileCA and Odyssey platforms, halting statewide court e-filings and exposing cloud ...