Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

When external SaaS providers or cloud services degrade or go down, engineers often find themselves wondering if the issue ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

This month, Amazon issued its new agentic platform, Quick Suite, a collection of AI tools that analyze and gather data from ...

AWS outage takes down California’s eFileCA and Odyssey platforms, halting statewide court e-filings and exposing cloud ...

Generative AI tools are putting a new spin on the age-old chore of writing and consuming technical documentation. The key is ...

Julie Young is an experienced financial writer and editor. She specializes in financial analysis in capital planning and investment management. Dr. JeFreda R. Brown is a financial consultant, ...

Barbara Friedberg is a veteran investment portfolio manager, fintech consultant, and expert investor. She is a published author of several books. Suzanne is a content marketer, writer, and ...

The time for treating AI chatbots as a simple customer service function is officially over. The most strategic ecommerce ...