High rating highlights Scality’s ability to deliver cyber-resilient storage and world-class customer supportSAN FRANCISCO, ...

Conexon Connect, the internet service provider arm of rural fiber broadband leader Conexon, today announced an outstanding ...

The majority of vehicle brands in China fail to strike a balance between product, sales, and service, according to the ...

If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

For many organizations, the Net Promoter Score (NPS) is treated as just another reporting metric, a retrospective pat on ...

Insurers are taking a cautious approach before finalizing property repairs in response to ongoing pricing volatility.

ALLO plans to quickly expand Smart Schools across their footprint in Nebraska, Arizona, Colorado, and Missouri. By extending secure, personalized Wi-Fi into more spaces where people learn and live, ...

LG Uplus announced on the 19th that it has introduced a large language model (LLM) into its roaming chatbot. According to LG ...

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It ...

The average customer flow in remodeled stores of Yonghui Superstores has increased significantly, after the Chinese retailer ...