The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Voiso, the AI-powered contact center platform trusted by global enterprises, has released its perspective on the reports ...

TELUS Digital survey shows AI assistants are rivaling apps as consumers shift toward faster, smarter digital experiences ...

Nadella said Microsoft is accelerating its pace of innovation and adapting to both a new tech stack and a new way of working.

When a prompt becomes the product in customer service Prompting began as a simple way to guide language models. But in ...

Digital and virtual channels make B2B sales more efficient—but they can also make relationships brittle. When stakes are high ...

For nearly 90 years, Consumer Reports has worked to improve the lives of countless people. As CR’s newest president and CEO, ...