Earlier this year, Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free ...

Airlines across the U.S. have sparked different reactions in recent days. American Airlines was praised for reinstating a ...

Less than 24 hours before it goes into effect, details of Southwest Airlines' new pricing structure have started to emerge.

Southwest Airlines announced on Tuesday it will begin charging passengers for checked luggage, officially ending its ...

"Our Employees have always been ... of unrivaled Customer Service with top-ranking operational performance," said Andrew Watterson, Chief Operating Officer at Southwest Airlines.

Last month, Southwest ... to customer feedback. Before making the change to assigned seating – ending the open seating model that it had utilized for the past 50 years – Southwest Airlines ...

Southwest Airlines recently announced that it would begin charging passengers for checked baggage starting May 28, 2025—a move that has sparked a strong reaction from customers ... to Southwest’s ...

attract new customer segments we don't compete for today and return to the levels of profitability that both we and our shareholders expect,” Southwest Airlines President Bob Jordan said in the ...

The post referencing the Luka Doncic trade came after the airline had received backlash for its decision to change its ...

Leff said Southwest once had customer-friendly policies like flexible rebooking or its free checked bags, which helped differentiate it from the other major airlines, but these recent changes ...