Airlines across the U.S. have sparked different reactions in recent days. American Airlines was praised for reinstating a ...

Less than 24 hours before it goes into effect, details of Southwest Airlines' new pricing structure have started to emerge.

Southwest's new $35 bag fees violate core behavioral psychology principles, potentially costing more in customer loyalty than ...

Thanks to investors at Elliott Investment Management, the Southwest Airlines of today is just as soulless as its competitors.

Southwest Airlines has made a number of unpopular moves over the past several months and weeks, highlighted by the airline's ...

Earlier this year, Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free ...

"Our Employees have always been ... of unrivaled Customer Service with top-ranking operational performance," said Andrew Watterson, Chief Operating Officer at Southwest Airlines.

New economy class seating on Southwest Airlines. J.D. Power said customer service is a key differentiator when it comes to customer satisfaction, and Southwest Airline executives have said on ...

This week, Southwest Airlines got some good news as the airline was announced by J.D. Power as the Best Airline for Economy Class Customer Satisfaction for the fourth consecutive year. However ...