A customer’s battery charger apparently overheated and began to smoke.” Just one day after implementing its ...

Earlier this year, Southwest Airlines made the controversial decision to end its longstanding policy of allowing two free ...

Bag fees. Assigned seats. “Variable” award pricing. Expiring flight credits. It’s been a lot, you might say of the past few ...

Southwest Airlines has made a lot of controversial changes in recent months in an attempt to boost its profits, inclduding ...