The workflow tool is complex to set up but automates a variety of manual processes, improving employees’ experience.
ServiceNow tacked agentic AI onto a largely unguarded legacy chatbot, exposing customers' data and connected systems.
The company, which features alumni from Paul Hastings, Akin Gump, NetDocuments and Robin AI, is designed to manage matters ...
A critical AI security vulnerability, dubbed “BodySnatcher,” highlights how the growing power of AI agents within workflow ...
A vulnerability that impacts Now Assist AI Agents and Virtual Agent API applications could be exploited to create backdoor ...
ServiceNow fixed CVE-2025-12420, a critical flaw that let unauthenticated attackers impersonate users on its AI Platform.
As a ServiceNow Build Partner, authID provides the integration for a secure, frictionless way for contact center associates to verify and authenticate the identity of the caller, enhancing trust at ...
New integration empowers organizations to protect accounts, reduce fraud, and enhance trust across ServiceNow-powered contact ...
The Concur travel booking tool is getting an upgrade. Effective Jan. 21, there will be a new look and upgraded functionality to the Concur travel booking tool. Here is an overview of the changes you ...
ServiceNow, one of the most popular cloud platforms for automating IT and business workflows, has said it recently patched a ...
I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...
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