The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

It’s ‘Dreamforce-eve’, but still time to slip out one early Agentforce announcement before the agentic jamboree kicks off on ...

One of the biggest reveals to come out of Salesforce’s annual Dreamforce conference is its Agentforce IT Service product, ...

Salesforce Starter Suite allows you to send up to 2,000 emails per month, which should be sufficient for most small ...

Salesforce stock is down 27% in 2025 despite its artificial intelligence push. At Dreamforce, Salesforce unveiled a new Slack-based strategy.

Improve your business calls and answer them anywhere. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. We list the best business phone systems, to ...

For decades, IT teams and employees alike have dealt with frustrating productivity drains brought on by ticket-based IT ...

Data relationships are complicated. Your airline flight membership login doesn’t show your last flight or the fact that you ...

After echoing his calls to send troops into San Francisco, Salesforce CEO Marc Benioff now wants his company to help power ...

Sabre Systems has won a U.S. Navy contract worth approximately $199.9 million to provide IT modernization, cybersecurity, data and artificial intelligence, cloud, enterprise management, transformation ...