The Net Promoter Score (NPS) of PrivatBank among corporate clients has been growing by several percentage points each quarter ...

If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

For many organizations, the Net Promoter Score (NPS) is treated as just another reporting metric, a retrospective pat on ...

Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Engagement efforts often fail because culture is ignored. Dell’s decline shows programs are not enough. Curiosity builds ...

Parks Associates projects that the U.S. smart home device market will generate $15 billion in annual sales revenue by 2029.

When Samantha Edwards joined NP Digital as group business director in April 2021, she was the agency’s first Australian hire ...

Q4 2025 Earnings Call October 6, 2025 8:00 PM EDTCompany ParticipantsRichard William Fairman - CEO & DirectorRobin Alfonso ...

How can South African marketers build lasting perceptions of value for their brands, especially in these tough economic times ...

Focus on agile and digital transformation at full speed in Forbes Romania ✅ Afla cele mai noi informatii din sfera Forbes ...

AI’s real power lies not only in logistics efficiency but also in building long-term relationships with customers. Their ...