ServiceNow today launched the AI Experience (AIx), a contextually aware multimodal AI-driven user interface (UI) for its Now ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Part of the problem is our casual attitude to data readiness and AI audits during due diligence. These can bite back ...

With deep integrations into platforms like Salesforce, Jira, and Slack, the system lets agents research, create reports, and ...

Amazon Quick Suite allows users to ask questions, conduct deep research, analyze and visualize data, and create automations.

‘When I think about the channel ecosystem, I don’t think there’s any ecosystem that’s ever going to be asked to move as fast as we’re going to have to move to be ready for the opportunity,’ ServiceNow ...

Newly launched MCP server provides structured, high-level access and orchestration capabilities, while Alkira’s NIA copilot ...

Texas Health and Human Services (HHS), which provides IT services for the Texas Health and Human Services Commission (HHSC) ...

Datacom’s technology-agnostic model means it partners with major hyperscalers and CX providers, allowing it to remain flexible rather than anchoring to one stack. The company is customer-outcome led, ...

Take it from a food writer and culinary school graduate, these kitchen shortcuts aren't all they're cracked up to be. Pamela is a freelance food and travel writer based in Astoria, Queens. While she ...

When AI coding tools came into vogue in 2023 and 2024, chief information officers salivated at the idea of using them to develop their own versions of Salesforce and Slack and stop paying a fortune ...