If you’re a customer experience (CX) leader, chances are you’ve heard one CX phrase more than most: Net Promoter Score.

New AI method simulates human shoppers with 90% accuracy, threatening to transform the $80 billion market research industry ...

Strella raises $14 million to scale its AI-powered customer research platform that helps enterprises like Amazon and Duolingo collect faster, more honest insights at scale.

The recent news that Qualtrics was buying Press Ganey Forsta for $6.75 billion has been seen as a landmark event in the use ...

Run lean, grow fast — how solopreneurs are automating seven-figure success. Most entrepreneurs are playing it safe with AI — ...

Director of the five-hour docuseries on Martin Scorsese opens up about asking to profile America's greatest living filmmaker ...

Available to Pro, Max, Team, and Enterprise users, the new capabilities shape Claude's output when carrying out routine or specialized tasks.

Anthropic's Claude just got new Skills update. Think of them as ready-made mini toolkits that teach Claude how to handle ...

Learn how to personalise customer experiences using a quiz funnel builder. Boost lead generation, improve targeting, and grow your business.

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

President Donald Trump’s approval rating ticked up slightly from August in a new Emerson College survey that found a significant improvement in voters’ view of his handling of the Israel-Hamas war.

In the AI economy, where building software is fast and cheap, knowing what to build has become the ultimate competitive ...