Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Bing Wu is the cofounder and CEO of Retell AI, an enterprise-grade AI voice platform built for corporate call centers. A former tech PM at TikTok and a serial entrepreneur, Wu is passionate about ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Greensboro Police Department's social media coordinator was looking for a “light-hearted” post. He didn't expect "Drink some ...

Taylor O’Neal, a leader in organizing the union for MAC employees, says a key goal is to increase average pay from about $18 an hour to $25 an hour. (IBJ photo/Chad Williams) The Mayor’s Action Center ...

Thomas, Harrison and Higgins, meanwhile, have talent that outpaces their current output, and it's fair to believe that each ...

President Volodymyr Zelensky is set to meet his U.S. counterpart, Donald Trump, in Washington on Oct. 17 as Kyiv seeks to ...

How do you keep a superstar? The Nuggets are banking on surrounding Nikola Jokić with depth, familiar faces and stability.

The demand for computing power has never been greater. Data center capacity is forecast to grow by around 16 percent annually between now and 2028, driven by cloud adoption, AI, and digital ...

Dublin, Oct. 06, 2025 (GLOBE NEWSWIRE) -- The "Agent Performance: Finding and Narrowing the Gaps" report from Metrigy has been added to ResearchAndMarkets.com's offering. This research paper, based on ...