Bing Wu is the cofounder and CEO of Retell AI, an enterprise-grade AI voice platform built for corporate call centers. A former tech PM at TikTok and a serial entrepreneur, Wu is passionate about ...

Greensboro Police Department's social media coordinator was looking for a “light-hearted” post. He didn't expect "Drink some ...

Thomas, Harrison and Higgins, meanwhile, have talent that outpaces their current output, and it's fair to believe that each ...

How do you keep a superstar? The Nuggets are banking on surrounding Nikola Jokić with depth, familiar faces and stability.

The two candidates in the November run-off for the District-A council seat in New Orleans participated in the WDSU Hot Seat ...

Todd Kaplan ’06, CMO of Kraft Heinz, has redesigned the company’s creative process to deliver “marketing that happens.” ...

The story was updated with additional details. President Volodymyr Zelensky is set to meet his U.S. counterpart, Donald Trump ...

John’s Roast Pork might sound like it specializes in just one thing, but locals know this unassuming spot serves up what might be the most perfect meatball sandwich in the entire Keystone State.

Residents are afraid, beloved cultural events are being canceled, and the Latino community is at risk of becoming more isolated.

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and strategically uses Call Center QA data for continuous performance improvement.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...