Every October, service organizations across the world celebrate Customer Service Week; a time to appreciate customers and ...
The Business & Financial Times on MSN
Talk to me: What our customer service still gets wrong
By Senya Afi GHAMLI A few months ago, a ‘concerned citizen’ clashed with some health workers. While I strongly condemn ...
Kustomer pitched an AI-native CX future. The bigger story: why some enterprises are not ready—and what it will take to find ...
Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...
Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...
I moved back to Britain after decades in Asia to continue building my career. With many more people seeming to be leaving the ...
Voice technology is quietly becoming part of everyday work life. Not long ago, talking to machines felt awkward. Now it feels ...
WINSTON-SALEM, NC / ACCESS Newswire / October 14, 2025 / Retail fixture leader Imageworks Display© will unveil a dramatically ...
Starbucks has pledged to devote a half-billion dollars over the next year to increase the hours of its U.S. store staff at the vast majority of Starbucks stores that remain open, “creating more time ...
Discord confirmed that hackers stole photos of government identification documents for 70,000 users as part of the recent ...
Bizcommunity.com on MSN
From rhetoric to relevance: Extended retail’s new rules for customer loyalty
The 2025 ASK AFRICA Orange Index reveals that in a fatigued yet resilient economy, empathy, efficiency and fairness are ...
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