When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Businesses can live or die on the strength of their customer service. That doesn't mean customers expect flawless service -- but it does mean you should try to avoid some of the more common mistakes ...

Globally speaking, we are sucking at customer service. Sorry, but it’s true – and it’s getting worse. It’s not really a question of whether customer service ...