Retailers adopting generative AI chatbots remain legally responsible for misleading responses under Australian Consumer Law.

Digital transformation in banking is no longer a boardroom ambition. It has become a survival strategy. Conversational AI ...

Discover how AI-powered chatbots and in-store associates converge to redefine retail—delivering faster support, personalized recommendations, and seamless omnichannel experiences, with AI handling up ...

As more companies turn to generative AI to communicate with their customers, experts say a generic disclaimer like “AI makes mistakes” isn’t good enough.

While customer expectations evolve across sectors, training adoption is low. Only about a quarter (26%) of business leaders have sent staff for relevant training in the past two years, while about one ...

Meta will allow rival AI chatbot providers to offer their services on WhatsApp for a fee, which ranges from €0.0490 to ...

Explore the challenges customers face with AI-driven customer service and the need for human empathy in resolving complex issues, highlighting the balance between automation and personal touch in ...

WebFX reports that in an AI-saturated market, true differentiation lies in human connection through authenticity, empathy, ...

Plans for agentic shopping assistants are under way at Australia’s major companies. Guardian Australia tested the technology after a string of mishaps ...

The Global Banking & Finance Review Awards Program has officially opened nominations for Excellence in Innovation – AI Customer Service ...

The use of artificial intelligence (AI) tools, spearheaded by generative AI, is expanding into various spheres of society, including the labor market. A study conducted by the Universitat Oberta de ...

Exclusive: Frustrated Australians are still collectively spending 113.5 million hours a year waiting on the phone for issues ...