Explore how India's AI voice agents are reshaping global business with faster, cost-effective, and human-like customer ...

Against Medical Advice’ discharge notes often include stigmatizing language, with providers expressing anger and judgment.

It has been just seven months since Colorado Buffaloes Bangot Dak and Sebastian Rancik last took the floor at T-Mobile Center ...

Bing Wu is the cofounder and CEO of Retell AI, an enterprise-grade AI voice platform built for corporate call centers. A former tech PM at TikTok and a serial entrepreneur, Wu is passionate about ...

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

Since 2020, the exiled outlet’s investigations have led to approximately 90 sanction actions, proving how journalism can make ...

From scheduling appointments to detecting fractures and strokes, AI is being used in Vermont with the goal of enabling ...

The post Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To ...

The people who nail every call have simply developed a few consistent habits that transform ordinary conversations into ...

Trunk or treat: Clarks Summit United Methodist Church free trunk or treat, Oct. 26, 6-8 p.m., 1310 Morgan Highway, with hot ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Requests from Big Tech for power supply are skyrocketing. If that demand doesn't end up following through, utility companies ...