Apple Notes on iPadOS 26 is now even more powerful, thanks to the addition of transcripts of call recordings, exporting as a markdown file, and the new menubar. Apple's Notes app has been an ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.