The most advanced organizations are using adversarial simulation to stress-test AI against edge cases, confusion, and hostile ...
Dara Khosrowshahi, Uber CEO, speaks with WSJ Leadership Institute President Alan Murray on why Uber is scrapping rigid rule-based systems and empowering AI to make judgment calls. Khosrowshahi says ...
As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.
ServiceNow beat Q4 earnings expectations as subscription revenue climbed 21%, intensifying its fight with Microsoft and ...
The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...
Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, has been named a Silver winner in the Stevie® Awards for Sales & Customer Service in the Best ...
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When AI Agents Turn Against You: The Prompt Injection Threat Every Business Leader Must Understand
As organizations deploy AI agents to handle everything, a critical security vulnerability threatens to turn these digital ...
Toronto, Canada, 28th Jan 2026 - FieldCamp, a provider of field service management software, has introduced its new AI ...
Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...
Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...
AI-powered customer service startup Decagon is in talks to lease two floors of offices spanning approximately 70,000 square feet at 680 Folsom Street, the San Francisco Business Times reported. The ...
The sooner an organization realizes this as an architectural imperative, the sooner they will be able to capture the ...
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