As companies increase their AI investments, chatbots and AI agents are often the first place the spending shows up.

Original survey data shows that nearly nine out of 10 consumers prefer to speak with a human representative over an AI ...

ServiceNow beat Q4 earnings expectations as subscription revenue climbed 21%, intensifying its fight with Microsoft and ...

Bloomfire, the AI-powered knowledge management platform pioneering the shift to Enterprise Intelligence, has been named a Silver winner in the Stevie® Awards for Sales & Customer Service in the Best ...

AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption.

Toronto, Canada, 28th Jan 2026 - FieldCamp, a provider of field service management software, has introduced its new AI ...

AI-powered customer service startup Decagon is in talks to lease two floors of offices spanning approximately 70,000 square feet at 680 Folsom Street, the San Francisco Business Times reported. The ...

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven ...

As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...

A New Direction for Cross-Border B2B maketplace As technological capabilities continue to mature, the value of cross-border ...

As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...

A new around of vulnerabilities in the popular AI automation platform could let attackers hijack servers and steal ...