For years, voice automation had a reputation problem. Customers associated it with rigid phone trees, clumsy speech ...

The metrics retail used to swear by are quietly losing their grip. Dwell time — that cherished indicator of shopper ...

Redevco’s Chelmer Village Retail Park in Chelmsford has been selected for Waitrose’s newest store, marking a significant ...

AI-powered threat intelligence platform, has published new research exposing the scale and sophistication of organised ...

Remote hiring strips away many of the signals employers once leaned on: the handshake, the walk to the meeting room ...

Bluewater has announced that Danish brand, Jack&Jones, is set to open a brand-new store this October. The 6,370 sq ft store ...

Retail loss prevention is the combination of people, process, store design and technology a retailer uses to reduce theft, ...

Trading technology is becoming more complex every year. Brokers, fintech startups, investment platforms, and financial ...

The dual screen relationship between social media and TV has long been understood, but our recent study ‘The Point of Social’ ...

Retail is a wild beast. It never sits still. Trends flip overnight. Customer moods shift in seconds. New tech pops up every ...

Convenience has become one of retail’s most important measures of quality. Shoppers may not describe a visit as efficient or ...

Child resistant packaging is no longer a niche compliance requirement. In 2026, it has become a core expectation across ...