PRESIDIO OF MONTEREY, Calif. - Courteous customer service is something that can quickly change an individual's opinion and can often be more important than other factors in determining the overall ...

February 23 2010: The International Customer Service Institute (TICSI) has launched a free online customer service assessment and benchmarking reporting solution. This online assessment tool and ...

ALEXANDRIA, Va. - Anyone who lives, works or plays on an Installation Management Command installation has an opportunity to give feedback on the services and programs they receive, thanks to a new ...

In Field of Dreams, the voice in the cornfield tells Ray Kinsella, "If you build it, they will come." That may work in the movies, but if you want customers to keep coming back, you need a product or ...

Academy of Management Perspectives, Vol. 20, No. 2 (May, 2006), pp. 43-57 (15 pages) Because customers' assessment of services is based on performances rather than objects, they rely on the numerous ...