Customer support startup Zendesk has raised $19 million in Series C funding led by Matrix Partners with existing investors Benchmark Capital and Charles River Ventures participating in the round. This ...

Zendesk is best known for its customer support services, but it thinks it is ready to challenge larger players in the broader world of sales and marketing software with a new customer-relationship ...

There were plenty of developer-focused announcements at Google I/O today. Not too surprising, considering this is a developer’s conference. One of the announcements was the new Reply to Reviews API.

New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want SAN FRANCISCO, Oct.

Of course Zendesk uses its own products to support its top customers - but Slack plays a big role too in co-ordinating the team's work You'd expect customer support and CRM vendor Zendesk to use its ...