Business owners improve their public business image when their corporate policies are firmly established for professional communications. It has become commonplace for employees to be very informal ...

In business, relationships build partnerships and loyal customers. When writing a business letter, you establish the relationship from the beginning with the salutation. Whether you are sending ...

Figuring out how to begin an email can be difficult. Deciding how to begin an email to a complete stranger who may potentially hire you? That’s even more difficult. Using correct salutations in an ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. Last week a friend asked me a question I should have been able to answer straight away. Because it was close to ...

With ubiquity of e-mail communication we quite often come across situations where we have to write to persons whom we know only through email address. Generic email addresses such as [email protected] ...