CERN, the home of the Large Hadron Collider, is using IT service management (ITSM) to support operations outside the IT function. Reinoud Martens, service manager at CERN, has been taking the IT out ...
Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.
What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...
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