While IT service desks now form the backbone of digital workplaces, organizations rarely designed them to operate remotely prior to the pandemic. However, with the inevitable rise of remote working, ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

Your free business.com+ membership unlocks exclusive tech deals and advisor support Business.com aims to help business owners make informed decisions to support and grow their companies. We research ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

For the last several weeks, our Help Desk email inbox has been inundated with questions from readers like yourself hoping to make sense of the technology in your life. And once again, we’re here to ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...

In today's increasingly distributed work landscape, providing remote access to Linux devices is critical for organizations embracing location flexibility. Employees utilizing Linux machines need the ...