Following its nationwide outage, Verizon is offering customers a $20 account credit as an apology and compensation.

Subscribers will get a text message when the credit is available. They'll then need to redeem the credit in the My Verizon app; it won't be automatically applied to a future bill.

Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

Follow these steps to claim your credit safely and effectively.