Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

Launches new OpenAI vectorized Indexer for semantic searchLONDON and MADRID, May 18, 2026 /PRNewswire/ -- Lexsoft Systems, a provider of IT and business process solutions, today announces that ...

Effective knowledge management is crucial for successful AI. Here’s how organizations can optimize to improve AI-enabled customer service interactions. Organizations everywhere are understandably ...

In the rapidly evolving landscape of healthcare technology, ensuring patient safety remains a paramount concern. By harnessing innovative technologies such as AI, data analytics and digital health ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, with experts predicting that KM will not only become a more vital function ...

Explore how enterprise knowledge assistants use AI, RAG, and governance frameworks to improve productivity while maintaining ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

This indigenous water conservation method for farming, pictured here in 1975, is in use today as a climate smart agricultural technique. Volkmar Wentzel/Hulton Archive/Getty Images Indigenous ...