JD Supra

Good job, but keep going: UK FCA’s review of vulnerable customer treatment

During 2024, the Financial Conduct Authority (FCA) carried out a review of firms’ treatment of customers in vulnerable circumstances. After a lengthy and detailed review, the FCA published its ...
JD Supra

FCA Sets Out Findings From Review of Firms’ Treatment of Vulnerable Customers

The regulator found many examples of good practice, but also published further guidance and case studies to help firms address areas for improvement. On 7 March 2025, the FCA published findings from ...
Finextra

Understanding the FCA’s Latest Review on Treating Vulnerable Customers

The Financial Conduct Authority (FCA) has recently published a series of comprehensive reports assessing how firms treat customers in vulnerable circumstances. These reports, released on March 7, 2025 ...
Crowdfund Insider

UK’s Financial Conduct Authority (FCA) Fines TSB £10.9M Over “Treatment” of Customers in Financial Difficulty

The UK’s Financial Conduct Authority (FCA) has fined TSB Bank plc (TSB) £10.9 million over the “treatment” of customers in financial difficulty. The FCA leveled the penalty on the bank for allegedly ...
Computer Weekly

Can AI identify financially vulnerable people better than humans?

Some 35 million adults in the UK are financially vulnerable, according to FCA criteria. And 37% of financially vulnerable consumers want greater investment in AI-powered chatbots to help them with ...
Finextra

FCA Consumer Duty Publications Summary (December 2024)

The FCA has been at the forefront of implementing the Consumer Duty, a significant shift in regulatory focus aimed at ensuring better outcomes for consumers across the financial services sector. With ...