Knowledge—particularly tacit understanding—represents one of an organization's most valuable yet vulnerable assets.

People often define tacit knowledge as knowledge that you can’t put into words, but this negative definition doesn’t say what tacit knowledge is—just what it isn’t. Tacit knowledge is typically not ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Andrew Muniz is a higher education consultant and a ...

Contact center agents also can proactively suggest content for the eGain Knowledge Hub. They are on the front lines of delivering customer service and have useful knowledge and suggestions for ...

One of a company’s greatest assets is the vast experience, knowledge and wisdom accumulated within the organization. This wealth of information—often called institutional memory or tacit ...

Last month we explored how social collaboration platforms could breathe new life into knowledge management, bringing practical knowledge management back into vogue. Now I'd like to back up my argument ...

I’ve heard this conversation in past jobs, and I hear it working in school districts now: "(Enter employee’s name) is just fantastic! What do we do if they leave? We will never be able to replace them ...

Ikujiro Nonaka, Professor Emeritus at the Hitosubashi University Graduate School of International Corporate Strategy, is one of the leading figures behind knowledge management (KM) 1, the discipline ...

The significance of expertise passed on by direct contact— tacit knowledge — is moot. For the last two decades of the twentieth century, a cold war rumbled on between the laboratories of physicists in ...