PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the enterprise IT management division of Zoho Corp., today announced the general availability of enterprise service management (ESM) capabilities in ...

You may have heard about the benefits of consolidating help desk instances, from increasing your support team’s efficiency to enhancing the global customer experience. But are these advantages worth ...

Last May, I wrote The future of the enterprise service desk is mobile about MyIT, an innovative offering from BMC that mobilizes how enterprise users interact with the Remedy Service Desk. Recently, I ...

“Why yes, yes we do,” said every function in every department in every organization. And not just desktops and laptops and mobile phones, but scanners, scales, beacons, Software-as-a-Service (SaaS), ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

As Navy personnel work both at sea and ashore to defend the nation, they require advanced capabilities and technologies to get the information and services they need, whenever and wherever they need ...

Anne Rawland Gabriel is a freelance journalist who specializes in business technology. She is a frequent contributor to the CDW family of technology magazines. The clock never stops at the U.S. Coast ...

FORT SAM HOUSTON, TEXAS - Entering the impressive cyber work space, you're struck by the fact that this looks like a call center; and indeed it is. But this isn't just any call center. This is the U.S ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

NOVO SELO TRAINING AREA, Bulgaria -- Users in Europe are familiar with the Army Enterprise Service Desk -- Europe and Africa, otherwise known as 119, for helping to resolve computer and network issues ...

During the 22nd Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL 2021) this week, Bloomberg engineers are showcasing their expertise in Natural Language Processing and ...

The federal government spent about $88 billion on IT in fiscal year 2019, according to the federal IT Dashboard. Much of that was spent on in-house technologies and government-owned and operated IT ...