Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

The Guidance—which becomes effective as of November 1, 2024—emphasizes NYSDFS’ expectations that VCEs address and resolve customer service requests and complaints “timely and in a fair manner” and ...

PITTSBURGH (KDKA) — Customer service is intended to serve customers. In this week's Money Minute, KDKA-TV money editor Jon Delano explains why many customers feel like they're getting anything but ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. It’s indisputable that online reviews have become one of the ...

For many hospitals, recording phone calls with patients about complaints or payment issues can promote better customer service, according to a report from National Patient Account Services. Having the ...

This May, the Financial Ombudsman Service (FoS) reported a 67% year-on-year spike in consumer complaints, with 141,846 lodged in the last six months of the year alone. Of all the sub-sectors, it was ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Telecom customer complaints have continued to rise among all major carriers, according to an industry watchdog report, in a year where consumers kept a close eye on spending and mobile carriers aimed ...