"The customer is always right." So said Harry Gordon Selfridge, the retail pioneer of the early 1900s, who is usually credited with coining that phrase. For over a century, it’s served as a practical ...
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The difference between a customer and a consumer could seem arbitrary on the surface. But to Phil Bak, the CEO of America Customer Sentiment (ACSI) Funds, the distinction is vital. "A consumer can ...
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Who First Said “The Customer Is Always Right”?
Whether you believe a customer is always right probably depends on which side of the counter you’re on. For shoppers, having a merchant who’s quick to rectify mistakes and listen to concerns is a good ...
Every business is built on the back of its employees, but every successful business is built by the loyalty of its customers. Every business is built on the back of its employees, but every successful ...
Your most valued asset is the customer. Keep in touch with them, make them happy. My bride and I were in New York City for business and pleasure. We are flying home on JetBlue on Sept. 21. The airline ...
It’s one of those unquestioned truisms that the customer is always right, but there are a few exceptions to that rule that you may want to consider adopting. For example, if a customer complains about ...
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