Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

Seasoned international travelers are familiar with the ins and outs of checking into a European hotel. After a long flight, you walk up to the concierge, give them your reservation information and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The ongoing digital transformation is reshaping hotel booking settlement in ways that are ...

Some hotels are experimenting with virtual check-ins, though many guests still prefer in-person service. Major hotel chains like Hilton, Hyatt, and Marriott offer mobile check-in options through their ...