Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Out of 15 IVR Best Practices, You Only Need These 7 Your email has been sent Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

North Carolina's Next Generation 911 system earns a national award for its innovative emergency communication.

Local 10-digit dialing is the next route pattern to be discussed. 10-digit dialing has become the standard local dialing mechanisms in major cities where local service providers will no longer route 7 ...

The Maine Public Utilities Commission opened an investigation into a 911 call routing issue that affected more than a ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

(TNS) — Artificial intelligence technology is coming to the 911 call center that serves Grand Traverse County, pending approval by the county board on Wednesday morning. Central Dispatch officials are ...

ISTANBUL, March 3, 2025 /PRNewswire/ -- Odine (BIST: ODINE), a global technology partner, has worked with Mavenir to empower Turkcell (NYSE: TKC) (BIST: TCELL) through the advanced cloud-based ...

The networking-equipment company said Wednesday that its new routing system, Cisco 8223, is optimized to efficiently and securely connect data centers and power the next generation of AI workloads.