Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Acquiring net new customers is up to 25 times more expensive than keeping customers, and bad customer experience is a leading indicator of customer churn. Therefore, a critical element to any business ...

Hell hath no fury like an enraged customer. Your good work attracting right-fit clients can go out the door if your customer service people are not good. “It’s harder to find, and keep, good customer ...

Arriving at the right outcome for clients has changed. Buyers of legal services are now a highly sophisticated and connected community. Meanwhile suppliers — law firms — have tried to develop in step, ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Customer service nightmares have become a daily occurrence instead of an occasional one. Between rude workers and incorrect orders, most people wonder what the reason for the madness is — at least, ...

If you’re Gen X, then you were probably raised by the television in some type of way. A lot of the TV shows back then had a lot of good messages. Well, so did some of the commercials. One of my ...