In a blog post, AWS announced AWS Contact Center Intelligence (AWS CCI) solutions. AWS CCI is described as a combination of services that empower companies to integrate AI into contact centers. While ...

Amazon Web Services has expanded its artificial intelligence-powered Contact Center Intelligence (CCI) solutions, enabling customers to leverage AWS's artificial intelligence and machine learning ...

For contact center technology buyers, the market just got more complicated -- yet more open. Companies that compete with Amazon Connect contact center as a service (CCaaS) can now plug AWS Contact ...

One part of the global nature of the expansion is a dramatic increase in the number of partners, especially those that serve either a global customer base or clients in EMEA. As seen in the graphic ...

The use of AWS is merely the first foray into cloud services as part of a wider cloud agnostic strategy at NHS BSA. The NHS Business Services Authority (NHSBSA) has implemented cloud-based contact ...