HubSpot unveils AI-powered CRM updates with smarter automation, self-updating data, new ad integrations, and tools for sales ...

ChatGPT can't single-handedly run a contact center, but it can lighten agents' workloads. OpenAI's free chatbot tool, ChatGPT, initiated a wave of interest in generative AI (GenAI) technology after ...

Learn how AI automates knowledge base updates, finds content gaps and improves customer self-service while keeping human review in place.

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. This voice experience is generated by AI. Learn more. This ...

Consumer-facing AI tools include Cai, a customer service chat assistant, and Callie, a voice AI that helps Chewy Vet Care ...

As lean support teams face rising customer expectations, SMBs are increasingly turning to help desk platforms that combine automation, AI, and omnichannel support.CALIFORNIA CITY, CA / ACCESS Newswire ...

MORRISTOWN, N.J. & TOKYO--(BUSINESS WIRE)--Avaya, a global leader in enterprise software solutions, and avatarin Inc., a Tokyo-based AI and robotics company spun out of ANA HOLDINGS INC., today ...

OpenAI's new Presence product signals its push beyond AI models into business software and AI-powered work.

Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...

AI in customer service is cost-effective and efficient, but there are significant drawbacks that are eroding brand trust and damaging customer relationships in ways dashboards don’t capture. AI ...

AI is changing more than how businesses operate. It’s changing what customers expect. The shift isn’t just about chatbots answering questions. It’s about the behind-the-scenes ways people and AI are ...