Earlier this month, the 54-year-old company shared plans to implement a Coffeehouse Code of Conduct where only paying ...

And the people needing to use the facilities aren’t just people out on a shopping trip. They are Uber drivers, Amazon drivers ...

Starbucks ended a 7-year-old policy that invited anyone to hang out in its stores or use its restrooms, regardless of whether ...

Some baristas anticipate an increase in customer altercations due to a new policy requiring an item purchase to use the ...

Starbucks is ending its open-door policy, which allows anyone to use its restrooms or hang out without making a purchase.

Starbucks introduces panic buttons and conflict de-escalation training to address customer behavior in U.S. stores.

Starbucks is bringing back free refills and a condiment station, but there are few rules to be able to use these services.

Starbucks tested out “panic buttons” at five locations to protect baristas during unsafe situations, the company says. The ...

Starbucks said the decision aims to address concerns about disruptive behavior while maintaining a welcoming environment for ...

Starbucks fans can now get free refills for some drinks — but not all. The coffee chain is also bringing back its self-serve ...

All company-owned Starbucks locations will default to ceramic mugs for customers consuming beverages in stores, and will also ...

Starbucks has announced it is reversing its open-door policy. This decision has caused quite a stir among employees and ...