The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.

Amid a looming "transit death spiral," SEPTA said they received record-high customer satisfaction scores in a recent survey.

SEPTA says riders are happier and crime is declining, as transit officials advocate for additional state funding to avoid a ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

As SEPTA faces a massive reduction in services due to a budget shortfall, it is touting reduced crime and happier riders on ...

SEPTA riders call on Pennsylvania government to fully fund mass transit system 01:55. One day after potential SEPTA service cuts and fare increases were announced as part of the transit agency's ...